The Association of Abossey Okai spare‑parts dealers issued a statement on 1 November 2026 saying that frequent network interruptions, poor call quality and unreliable internet connectivity have disrupted business operations, leading to missed opportunities, lost customers, delayed transactions and potential financial losses.
Most members rely on MTN Ghana as their primary telecommunications provider, while a minority use alternative networks. The Association said the network challenges have made it difficult for traders to communicate with customers, negotiate transactions, respond to enquiries and coordinate business activities with suppliers, importers and clearing agents both locally and internationally.
The group has called on MTN Ghana and other operators to investigate the reported challenges, improve coverage and service quality, explain the recurring disruptions and provide a clear timeline for addressing the problems. It also urged the Ministry of Communication, Digital Technology and Innovations and the National Communications Authority to intervene, investigate the complaints and ensure operators meet their obligations to consumers.
Its president has formally warned MTN Ghana, through Public Relations Officer Mr Takyie Addo, that the Association is prepared to consider appropriate legal action if the concerns are not addressed. The Association remains open to constructive engagement with telecoms to find a lasting solution, but will pursue all lawful measures to protect its members’ interests if the situation persists.
Reliable telecommunications services are deemed essential to the operations of Abossey Okai, one of Ghana’s major automotive spare‑parts trading centres, and the Association is calling for urgent action to resolve the issue.
