A recent study by CUTS International revealed that 70 percent of Electricity Company of Ghana (ECG) consumers reported an improvement in electricity supply during 2025, despite ongoing concerns over unannounced power interruptions and other service delivery challenges.
The findings indicate that a majority of electricity consumers surveyed experienced some improvement in power supply over the period, although reliability and quality of distribution across the country remain a point of contention.
Speaking on the Citi Breakfast Show on Tuesday, November 10, West Africa Director of CUTS International, Appiah Kusi Adomako disclosed that 58 percent of respondents expressed satisfaction with ECG’s overall performance. He added that 25 percent of consumers rated the company’s performance below average, underscoring continued dissatisfaction among a section of the public.
Adomako further explained that 14 percent of respondents indicated that electricity supply had worsened over the period, while a significant number identified unannounced power interruptions as one of their major concerns. He noted that 76 percent of respondents listed unannounced power interruptions as a worry, and that low current during peak hours and difficulty reaching ECG during major problems were also cited.
While the survey shows a positive trend in consumer perception, the persistence of outages and service delivery issues suggests that ECG still faces challenges in meeting the country’s electricity needs. The company’s next steps will likely focus on addressing reliability gaps and improving customer engagement.
