At the Annual Health Conference held at Korle‑Bu Nursing and Midwifery Training College, Racheal Hesse Matey, CEO of MamaCare by Racheal and a maternal and child health expert, warned that disagreements among obstetric care providers can undermine teamwork and compromise care for pregnant women and newborns.
She said that when health workers fail to follow agreed clinical protocols, misdiagnosis, inappropriate interventions and poor coordination can result. “Sometimes, if there is conflict among the internal people and it is not resolved, the protocols that are supposed to guide us are not followed. This person is saying this, that person is saying that, and we are not coming to one agreement,” she said.
Matey urged health facilities and training institutions to prioritise teamwork, communication and prompt conflict resolution, noting that tensions among staff on the same shift could affect patient care. She also called on midwives to continually improve their professional knowledge and skills to meet the expectations of increasingly informed patients.
“Before they come to the hospital, they know the condition they are going through. Right from pregnancy, the woman is already reading about what is happening from week to week, month to month. So she is well informed,” she said. “And if you don't have the knowledge to care for your patients, then we are talking about maternal mortality.”
Matey further stressed that quality healthcare should not depend on a patient’s social background, financial status or appearance, insisting that every patient deserves appropriate and respectful care. She also cautioned midwives and trainees against excessive mobile phone and social media use while on duty, stressing the importance of remaining attentive to patients.
Her remarks formed part of discussions at the conference on maternal and neonatal mortality, with an emphasis on the role of clinical competence, professional conduct and teamwork in improving outcomes for mothers and newborns.
