On Monday, October 12, 2026, the Driver and Vehicle Licensing Authority (DVLA) announced that it is about to deploy an electronic queue management system across its offices. Chief Executive Officer Julius Neequaye Kotey revealed the development at the Government Accountability Series held at Jubilee House, stating the platform was close to completion as part of the Authority’s service delivery reforms.
“Work is almost concluded to deploy a queue management system at our various offices,” Mr Kotey said, explaining that the system would help manage the flow of customers, ease congestion in service centres and enable the Authority to respond to service requests more promptly.
The queue management initiative is one of several customer‑focused interventions being introduced by the DVLA. The Authority has also developed an electronic library system that will allow visitors to watch driver‑refresher and road safety videos while at its offices, helping them improve their understanding of safe driving practices.
Mr Kotey said the reforms were intended to make the DVLA more accessible and responsive to the needs of the public. He added that the Authority was expanding its network of offices, introducing digital payment receipts and sending SMS reminders for licence renewals to improve convenience, transparency and the overall customer experience.
With the new electronic queue system, the DVLA aims to reduce wait times and streamline the processing of licensing and registration services, marking a significant step toward modernising road‑traffic administration in Ghana.
