Accra will welcome the 5th edition of the International Customer Service Summit (ICUSS) on October 2, kicking off Customer Service Week Ghana & Africa 2026 at the La Palm Royal Beach Hotel. The conference, organised by Customer Service Africa, is set to bring senior executives, policymakers and practitioners together to explore how culture and attitude can drive the return on investment of artificial intelligence.
Priscilla M. Wellington, Founder & CEO of Customer Service Africa and TEDx Accra speaker, said the summit is “not about celebrating our past but about arming Africa’s leaders for the future.” She added, “We have spent five years proving that culture dictates performance. In 2026, we are taking that proof to the boardroom, exploring how the human element of service is the only sustainable advantage in a rapidly automating world.”
The event will feature a CEO Perspectives Panel and the Customer‑Centric Leadership Recognition ceremony, honouring those who champion the customer’s voice. Delegates will leave with actionable frameworks, a network of peers and a renewed understanding of how organisational culture drives the bottom line.
ICUSS 2026 is supported by a diverse group of sponsors including Iserd, La Palm Royal Beach Hotel, GUBa, Green Trek Tours, Afrimass, Repute‑Burson, Graphic Business, Joy FM, Joy Business, MyJoyOnline, GBC, Soul Impact, Sazian Specialist Clinic, Ellaven Consult, GHATOF, GTA and GTDC. Wellington praised their commitment, noting that “excellent customer service is essential for building trust, loyalty and sustainable growth across every sector.”
Registration is now open for senior leaders and teams. To secure a place, visit customerserviceafrica.com. The summit promises to be a pivotal moment for Africa’s service industry, setting a continental standard for customer‑first culture.
